Privacy Policy
How we handle data on dendro-logic.com and across our client platforms. UK GDPR aligned, plain English.
1. Introduction
This policy outlines how Dendro Logic Ltd manages personal data. We are committed to absolute transparency and data sovereignty under the UK GDPR and Data Protection Act 2018.
This site operates strictly as a professional information and enquiry portal. We do not support public user accounts or comments on this domain.
2. Lawful Basis
Contractual Necessity
Required processing to deliver our services, onboarding, and technical support to client organisations.
Legitimate Interests
Maintaining infrastructure security, preventing fraudulent enquiries (spam), and basic professional communication.
3. Website & Analytics
3.1 Professional Enquiries
The contact form asks for your name, email address and message, and optionally your phone number and company. We use them only to reply to your enquiry. The form does not store your details on this website. It sends them to our inbox as an email.
That email is delivered by Resend, an email delivery service, from its EU region in Ireland. Resend processes the message to deliver it and keeps a record of it for a limited period under its own data processing terms.
3.2 Analytics and Hosting
We use Cloudflare Web Analytics to count page views and measure how quickly pages load. It sets no cookies, stores nothing in your browser and does not fingerprint visitors. Its script loads from static.cloudflareinsights.com. We do not use Google Analytics or any advertising trackers.
Apart from that script, fonts, icons and scripts are served from our own domain, so visiting a page does not send your IP address to third parties such as Google.
The site is hosted on Cloudflare, which processes your IP address and standard request data to deliver pages and protect the site from abuse.
4. Client Sovereignty
The Neutrality Clause
Dendro Logic Ltd acts as a neutral infrastructure provider. The Client retains exclusive ownership and encryption keys to all data payloads within our instances. Our policy is "Zero-Knowledge" regarding Client Content where technically feasible.
4.1 Sub-processors
For client platforms, we use a limited set of vetted UK-bound sub-processors to maintain our infrastructure. All Client Content remains resident within UK-South (London) datacenters unless explicitly configured otherwise by the client.
5. Data Security & Retention
Interactions are secured via TLS 1.3. Marketing data is retained for 24 months post-enquiry. For our platforms, Client Content is purged 30 days after infrastructure decertification or service termination.
6. Your Rights
Under UK GDPR, you have the following rights which can be exercised by contacting our governance team:
Request a structured export of any personal identifiers we hold.
Update inaccurate or incomplete professional information.
The "Right to be Forgotten" from our professional lead systems.
Request transfer of data to your own systems or another provider.
7. Contact & Complaints
For enquiries regarding our data practices, please contact:
Dendro Logic Ltd ยท London, UK
ICO Complaint Right
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk) regarding our processing. We would appreciate the chance to address your concerns directly first.