Privacy Policy
How we handle data on dendro-logic.com and across our client platforms. UK GDPR aligned, plain English.
1. Introduction
This policy outlines how Dendro Logic Ltd manages personal data. We are committed to absolute transparency and data sovereignty under the UK GDPR and Data Protection Act 2018.
This site operates strictly as a professional information and enquiry portal. We do not support public user accounts or comments on this domain.
2. Lawful Basis
Contractual Necessity
Required processing to deliver our services, onboarding, and technical support to client organisations.
Legitimate Interests
Maintaining infrastructure security, preventing fraudulent enquiries (spam), and basic professional communication.
3. Website & Analytics
3.1 Professional Enquiries
Data submitted via the contact form (Name, Email, Mobile, Sector, and Message) is used solely to respond to your enquiry. For security, we also record the submitting IP address to prevent automated abuse.
3.2 Analytics Disclosures
We use Google Analytics (GA) to monitor traffic patterns. GA employs cookies to track interaction data, including your IP address and pages visited.
4. Client Sovereignty
The Neutrality Clause
Dendro Logic Ltd acts as a neutral infrastructure provider. The Client retains exclusive ownership and encryption keys to all data payloads within our instances. Our policy is "Zero-Knowledge" regarding Client Content where technically feasible.
4.1 Sub-processors
We use a limited set of vetted UK-bound sub-processors to maintain our infrastructure. All Client Content remains resident within UK-South (London) datacenters unless explicitly configured otherwise by the client.
5. Data Security & Retention
Interactions are secured via TLS 1.3. Marketing data is retained for 24 months post-enquiry. For our platforms, Client Content is purged 30 days after infrastructure decertification or service termination.
6. Your Rights
Under UK GDPR, you have the following rights which can be exercised by contacting our governance team:
Request a structured export of any personal identifiers we hold.
Update inaccurate or incomplete professional information.
The "Right to be Forgotten" from our professional lead systems.
Request transfer of data to your own systems or another provider.
7. Contact & Complaints
For enquiries regarding our data practices, please contact:
governance@dendro-logic.com
Dendro Logic Ltd ยท London, UK
ICO Complaint Right
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk) regarding our processing. We would appreciate the chance to address your concerns directly first.